Excellent customer service is our objective, we will respond quickly to any address any issue regarding your order. If you are not happy with your purchase, we will fix the issue immediately with a replacement or refund. Please note that feedback is important to us, and we will do our best to make you happy. Bad feedback will not resolve any issue, so please communicate with us so we can solve any problem that we can. Shipping: We ship orders the same day as we receive them. Our shipping cutoff for same day shipment is 3:30 PM - Pacific Standard Time. Tracking information for each order is available on the eBay order page and you will receive updates on your order in transit. Returns: We offer a 30 day return for items returned sealed & complete.